Difference between revisions of "C Contact Management Incidents"

Revision as of 15:55, 22 October 2015

Incidents can be created and actions can be posted for existing Incidents as per example below.

{

   //Create a instance of the Incident class
   Incident inc = new Incident();//specify a existing incident number here if using a existing incident
   inc.Customer = new Customer("CASH");
   inc.Outline = "Test Incident";
   inc.IncidentType = new IncidentType("Undefined");
   inc.Priority = new Priority("High");
   inc.DueBy = DateTime.Now.AddHours(24);
   //inc.Contract=new Contract (1);  //Contract templates have only one overload that is the contract id         
   inc.Category = new IncidentCategory ("category1");

   IncidentLogEntry action = inc.NewAction();
   action.Agent = new Agent("Admin");
   action.NewAgent = new Agent("Admin");
   action.Resolution = "Content";
   //Log and post the incident action
   inc.Post(action);
   //Linking of documents to a incident can be done as follows if required
   //Remeber to specify document storage path in Contact management defaults
   string DocDescr = "TestDoc";
   if (Document.FindByDescription(DocDescr)==-1)
   {
   Document doc = new Document();
   doc.Name = "TestDoc";
   doc.Description = DocDescr;
   doc.Save(@"C:\Evofiles\test.txt");
   }
   Document docexist = new Document(DocDescr);
   docexist._CreateLink(inc);             

} - See more at: http://kb.pastel.co.za/article.php?id=1986#sthash.weHFzzOn.dpuf